Help with choosing, receiving and using your purchase.
How do I contact support?
Email support@emotionalforest.top with your order number and product name. For pre-purchase questions, link to the product you are considering.
What does product support cover?
For our digital resources, support covers file access, setup clarification, workflow interpretation and correction of product defects within the scope stated in the listing. It does not include completing assignments, unlimited customisation or professional advice.
Do I receive software or a learning resource?
Read the included-items section. A guide or workflow about an AI tool is a digital resource; it does not include that tool’s paid subscription unless explicitly stated. Software-licence listings identify the software and applicable licence conditions separately.
How will I receive my order?
Digital items are supplied electronically after confirmed payment. Physical merchandise uses logistics delivery. See shipping and delivery for details.
When will a manually delivered digital product arrive?
Delivered by email within 3 calendar days (72 hours) after payment confirmation, including weekends and public holidays.Are purchases subscriptions?
The current Emotional Forest learning collection uses one-time purchases with no automatic renewal and 12 months of product updates. Third-party licence periods and any different product arrangements are stated in their own listings.
Can I share files or use them in class?
Follow the user, classroom or team scope stated on the product page. A purchase does not transfer copyright or resale rights. See product and purchase terms.
Can I buy a roadmap product?
No. Enterprise roadmap pages explain future development directions and are not available to purchase.
What if a file or licence does not work?
Send the error message, product version and relevant device or software details. Never send account passwords or full card details. We will investigate access, compatibility or product defects and explain the available remedy.
Can I cancel or return a purchase?
For digital content, we do not offer an additional satisfaction guarantee or change-of-mind refund period. Where you expressly consent to immediate supply, acknowledge the loss of the cancellation right and receive the required confirmation, that right ends once supply begins. Defects, non-supply and other statutory remedies remain covered. See the refund and cancellation policy. This does not retrospectively change earlier purchases.
See the refund and returns policy for digital content, physical goods and cancellation requests.