Contact support@emotionalforest.top with your order reference to request cancellation, report a problem or arrange a return.
This policy applies to purchases from Evoke Fern Digital Ltd. Updated 29 October 2026. Digital policy version 2026-10-29-v1. Your mandatory consumer rights are not restricted by this policy.
Digital resources and software licences
Please review the product description, included files, compatibility and licence scope before purchasing. We do not offer an additional satisfaction guarantee or discretionary change-of-mind refund period for digital content.
UK consumers normally have 14 days from entering into a digital-content contract to cancel. At checkout we ask for your express consent to immediate supply during that period and your acknowledgement that the cancellation right is lost once supply begins. Where those requirements and the required contract confirmation have been met, we do not accept cancellation or refund requests solely because you changed your mind after supply began. Payment alone does not end the cancellation right.
If supply has not begun, or the requirements for ending the cancellation right have not been met, any applicable statutory cancellation right remains. Contact us with your order reference to exercise that right. If you do not wish to consent to immediate digital supply, do not submit the immediate-delivery checkout; contact us before purchasing to discuss delayed supply.
Missing access, defective or corrupted files, invalid licence keys, content that does not match its description and other failures to supply as agreed remain subject to applicable law. Contact us so we can investigate and provide the remedy required, which may include correction, replacement, a price reduction or a refund. Statutory remedies are not limited by a short reporting window.
Nothing in this policy excludes mandatory consumer rights, including any mandatory protection that applies in your country. This version applies only to orders where it is presented and accepted; it does not retrospectively change earlier purchases.
Physical goods: changing your mind
UK consumers can normally tell us they wish to cancel within 14 days after receiving goods, then return them within a further 14 days. Contact us for return instructions. You may inspect goods as you would in a shop; deductions may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.
For a change-of-mind return, you pay return postage where this was disclosed before purchase. We refund the standard outbound delivery charge; any extra cost of a premium delivery option is not refundable. A statutory exception may apply to genuinely personalised or custom-made goods where disclosed, but faulty-goods rights remain.
Damaged, faulty or incorrect goods
Tell us what happened and include photographs if available. We will explain the applicable repair, replacement or refund process and arrange or cover reasonable return costs for a verified fault or our fulfilment error. Do not send returns to the registered office without instructions.
Refund processing
Refunds are made to the original payment method. For cancelled physical orders, refunds are issued within 14 days after receiving the returned goods or evidence of return, whichever is earlier. For other valid cancellations, we refund within the applicable legal deadline. Your payment provider may take additional time to display the credit.
How to cancel
You can send a clear cancellation statement by email; you do not need to use a particular form. Alternatively, copy this template:
To: Evoke Fern Digital Ltd, Unit A, 82 James Carter Road, Mildenhall, England, IP28 7DE; support@emotionalforest.top
I hereby give notice that I cancel my contract for the following goods or digital content:
Product / order reference:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):
Customers outside the UK
Mandatory protections in your country may also apply. Contact us with your order details so we can address your request under the applicable rules.