Digital purchases arrive electronically. Physical merchandise is delivered by logistics providers.
Before you order
Check the product type, delivery method, compatibility and destination restrictions in the listing. Only published, purchasable listings can be ordered. The current learning collection is digital and does not require physical shipping.
Digital downloads
Our immediate digital-delivery checkout asks for your express consent to supply during the cancellation period and acknowledgement that the cancellation right is lost once supply begins. No additional change-of-mind refund period is offered. Statutory rights remain. Read the refund and cancellation policy before ordering.
Where instant downloads are included, files become available after confirmed payment in your order confirmation or account downloads. Save your order reference and use the email address supplied at checkout.
Manual delivery and software licences
Manually supplied files, licence keys or access instructions are sent electronically to your order contact details. Delivered by email within 3 calendar days (72 hours) after payment confirmation, including weekends and public holidays. If the email does not arrive, check your spam folder and contact us with your order reference. If we cannot deliver as agreed, contact us to arrange a remedy, including cancellation or refund where applicable. Licence duration, supported region, device limits and activation requirements are specific to the product. Contact us before ordering if a required detail is unclear.
Physical merchandise
For each physical listing, available destinations, dispatch estimates, shipping charges and estimated transit times are provided before purchase. An order must have an eligible destination and available shipping method to proceed. Tracking is supplied when available. Customs checks and local delivery conditions can affect arrival dates.
Cross-border costs
Any import duties or destination taxes not collected at checkout may be payable to the carrier or customs authority. Check the listing and checkout for what is included before placing an order.
Mixed orders and delays
Digital access and physical delivery are fulfilled separately. If delivery is missing or delayed, email support@emotionalforest.top with your order number. For lost or damaged parcels, retain the packaging and provide photographs where possible so we can investigate.
Returns
Use our refund and returns policy and contact us for the correct return destination. Do not automatically send goods to the registered office.